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Delivery & Returns

Delivery & Returns

Delivery

Deliver, delight, tease and excite with buyundercover.com...

Looking for tantalizing treats for that lucky someone? Or indulging yourself with well-deserved delicacies?

Get the luxury Under Cover experience direct to your door at buyundercover.com.

Browse our sumptuous lingerie, glamorous nightwear, seductive accessories and exquisite gifts. Then, simply place your order and fall in love!

Your delivery will arrive discreetly, on the dot, and perfectly packaged in our signature black box.

Important Information

  • All orders are shipped from India.
  • All orders require a signature upon receipt.
  • We are unable to amend or redirect orders once they have been processed.
  • Orders will be shipped within 5 working days depending on stock availability.
  • Our deliveries are normally completed within a period of 4 days from the date of dispatch.
  • Under Cover is not responsible for any delays caused by adverse weather conditions or clearance processes.

Taxes & Duties

All shipments outside India may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival.

Please note that you will need to take responsibility for any import duties in your own country.

We are unable to advise on the rates as they vary according to country.

Returns Policy

We hope you fall in love with your Under Cover products. But we know that from time to time you may want to return them to us; maybe you've ordered two different sizes to check which one is perfect for you, or the items aren't quite what you expected.

If for whatever reason you are not entirely delighted we will be happy to offer an exchange in accordance with our Returns Policy. Unfortunately, our policy does not permit us to provide a refund, however we would be happy to provide you store credit for the value of your order.

Conditions for Return:

  • Orders must be returned to the return address below:
    Under Cover - Returns
    702, Nav Bahar,
    15th Road, Khar,
    Mumbai 400052
  • Returns must be sent back to us within 5 days of receiving your order
  • Please ensure that lingerie are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition
  • We cannot accept return for any panties, accessories and stockings once tried on by someone. To return panties, accessories or stockings, the product should be in its original packing the seal should not be broken.
  • All items must be returned in their original condition and packaging, with all labels attached
  • We do not exchange purchases made against gift voucher
  • We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy
  • Please note that we only offer size exchanges. Where available, replacement items will be dispatched within seven working days. If your chosen substitute size is not in stock, we will contact you to provide you store credit. For alternative items, please place a new order on our website
  • Items on sale, special promotions or products/orders otherwise discounted will not be eligible for returns or exchanges. No refunds can be made for any goods on sale, promotion or items otherwise discounted
  • Customer is responsible for the cost of return shipping. Cost to re-ship the goods back to you would be Rs. 150
  • All returns must be pre-authorized by Under Cover customer service. Please email us at care@buyundercover.com to get your exchange code
  • Store credit or exchanges are made approximately two weeks after receipt of items to allow for inspection. 

For any queries regarding our returns policy please email us at care@buyundercover.com or telephone us on +91 9029333123.